Privacy Policy Commitment and Principles

Introduction to Our Privacy Policy

Types of Data We Collect

We collect information directly from you and automatically through your use of our website. This includes basic account data, device information, usage statistics, and communication records needed to provide and improve our services.

How We Use Your Data

Your data is used to deliver, maintain, and personalise our services, support your account, and comply with legal obligations. We also use it for security and analytical purposes.

• • Fulfilling user requests and providing services
• • Processing payments for purchases
• • Personalising and improving user experiences
• • Ensuring website security and preventing fraud
• • Responding to inquiries or customer support needs
• • Generating aggregated, non-identifiable statistics
• • Meeting legal and regulatory obligations

Data Sharing and Disclosure Policy

We may share your personal information as needed with trusted service providers, where legally required, or to protect our brand’s rights and safety. Sharing is limited and regulated.

Your Data Rights and Choices

You have rights regarding your personal data under South African privacy laws. These include access, rectification, deletion, portability, objection, and restriction of processing.

• • Request access to your stored personal data
• • Request correction of inaccurate information
• • Request deletion of your personal data
• • Receive your data in a structured format
• • Object to certain processing activities
• • Request restriction on processing your data

Security Measures and Safeguards

Protecting your personal data is a priority. We implement industry-standard security controls and educate staff on privacy practices as part of our data protection approach.

Data Retention and Deletion Policy

We retain your personal data only as long as necessary for service provision, legal compliance, or as required by legitimate business interests. Specific periods are based on the type of data and its purpose.

• • Account information held while your account is active
• • Site usage analytics and activity logs
• • Saved queries and correspondence records
• • Retained payment records for legal reasons
• • Consent-based preferences and engagement logs

When data is no longer needed, it is deleted or anonymised responsibly.

International Data Transfers

Your personal data may be processed or stored outside South Africa. Where this occurs, data is safeguarded by appropriate legal agreements and technical measures in line with leading standards.

• • Standard contractual clauses for data protection
• • Reputable cloud service providers with security certifications
• • Encrypted transfer of personal information
• • Periodic reviews of third-party partner compliance

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to support core site functionality, enhance user experience, and analyze website usage trends. You can manage your cookie preferences at any time.

You can disable cookies in your browser, but some features may not function fully.

Policy Change Updates and Notifications

We review this policy regularly and may update it to reflect new privacy requirements or service changes. Updates take effect once published on this page.

• • Website notifications of major changes
• • Revision date at the top of the policy
• • Direct notifications for significant modifications
• • Regular reminders to review this policy

Continued use of our services after changes means acceptance of the revised policy.